Topics / Hardware & Operating Systems
A Help Desk technician receives a call from a frustrated user. The user is yelling and complaining about the IT department. What is the technician's BEST response?
Answers
ATransfer the call to a manager immediately.
BTell the user to calm down or they will hang up.
CInterrupt the user to explain why it is not IT's fault.
DRemain calm, listen without interrupting, and apologize for the inconvenience.
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