Which of the following is a key aspect of good customer service?
Parmi les éléments suivants, lequel est un aspect clé d'un bon service client ?
Answers
AUsing technical jargonUtiliser le jargon technique
BBeing argumentativeÊtre argumentatif
CResponding quickly and effectivelyRépondre rapidement et efficacement
DRedirecting all calls to voicemailRediriger tous les appels vers la messagerie vocale
Correct answer: C — Responding quickly and effectively
Speed combined with effectiveness is the core measure of support quality.
La rapidité combinée à l'efficacité est la mesure principale de la qualité du support.
MIFOTRA past paper · Question 9MIFOTRA Centralized ICT Acquisition Officer·1 mark·Easy