ICT Officer job description and duties

Purpose of the role

The role ensures that staff have working equipment, systems and connectivity, that the institution's data is secure and backed up, and that ICT spending delivers what the institution needs. In public service it also means supporting the national systems that institutions share, and protecting the personal data citizens entrust to government.

Support and maintenance duties

• Provide technical support to staff for hardware, software, accounts and connectivity.
• Install, configure and maintain computers, printers and other equipment.
• Keep operating systems, applications and antivirus protection up to date.
• Maintain the local network, Wi-Fi and internet connection, working with providers when faults occur.
• Back up important data and test that it can be restored.
• Keep an up-to-date inventory of ICT equipment, licences and warranties.

Systems and data duties

Many institutions use shared national systems for finance, human resources, payroll and services to citizens. The ICT officer supports local users of those systems, manages local accounts where authorised, reports faults to the responsible national teams and helps staff follow correct procedures. The officer also enforces security policies and handles personal data confidentially.

Advice and procurement support

The officer advises management on ICT needs, helps plan equipment replacement and prepares technical specifications for purchases. When goods arrive, the officer checks them against the specification before acceptance. Public purchases in Rwanda go through the national e-procurement system, Umucyo, so the officer's specifications must be clear enough to allow fair competition.

Reporting and working relationships

The ICT officer usually reports to a director or head of administration, and in some institutions to a head of ICT. The role works with every unit in the institution, with ICT staff in partner institutions, with national system administrators, and with suppliers and internet providers. Regular reports cover support activity, equipment status, incidents and planned needs.

How performance is judged

Performance is judged by how reliably staff can work, how quickly problems are resolved, whether data is protected and backed up, whether equipment and licences are managed well, and how useful the officer's advice and reports are to management. Following public-service rules on procurement, confidentiality and conduct is a basic expectation.