IT Support Technician CV: what to include

Updated 15 September 2026 · 2 min read

A support technician CV needs to prove two things: that you can fix technology problems, and that you can do it while working well with people. Panels often receive many applications for support posts, so a clear, specific CV makes a real difference. This guide explains what to include, how to describe support work and what to avoid.

How this guide was made

Written for this site with AI assistance, then checked automatically before publishing. The topic table, sample questions, worked examples and study plan are generated from this site’s question bank: each worked example is recalculated by separate code, and each sample answer says where it came from.

The guide deliberately states no salaries, grades, pass marks or exam dates. Those change, and they could not be checked here, so take them from the advert itself.

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Start with the advert's requirements

Note the qualification, experience and skills the advert lists, and make sure your CV addresses each one clearly. If the advert mentions Windows support, printers, networking basics or customer service, use those words where they honestly describe your experience, so a panel checking requirements finds them quickly.

A clear structure

Contact details and a short profile of two or three lines.
Experience, most recent first, including internships and attachments.
Education, with the institution and when you completed it.
Certificates, such as CompTIA A+, with dates.
Technical skills grouped into hardware, operating systems, networking, software and security.
Referees, if requested.

Describe what you fixed and set up

General statements such as "provided IT support" say little. Describe the type and scale of your work: "Supported 120 staff across two buildings, resolving hardware, printing and network issues" or "Prepared and deployed computers for 30 new staff, including accounts, software and data transfer". If you improved something, say so: "Wrote a short guide that cut repeated password reset requests".

Show service skills with evidence

Many CVs claim "excellent communication skills" without proof. Show it instead: mention training users, writing guides, handling walk-up support or positive feedback you received. A short example convinces more than an adjective.

Include internships, attachments and volunteering

Early in your career, practical experience outside formal jobs counts. Describe industrial attachments, internships and volunteer technology work the same way as paid roles: what you did, the environment and the results.

Mistakes to avoid

Listing skills without any examples of using them.
Leaving out internships or attachments because they were unpaid.
Using an unprofessional email address.
Spelling and formatting errors, which suggest a lack of attention to detail.
Letting the CV grow so long that the most relevant experience is buried.

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Common questions

Should I include a cover letter?

Include one when the advert or application system asks for it. Keep it short and link your experience directly to the advert's main requirements.

How do I show skills if I have never had a formal IT job?

Describe studies, labs, attachments and volunteer work in detail, and consider earning CompTIA A+ as independent evidence of your knowledge.

Should I list every piece of software I have used?

No. List the tools relevant to support work, such as operating systems, office suites, ticketing systems and remote support tools, and leave out the rest.