Topics / Information Technology
A user submits a ticket stating their screen is completely black, but the computer fan is spinning. What is the FIRST troubleshooting step?
Answers
ACheck the monitor power and display cable connections
BRun a virus scan
CReplace the motherboard
DReinstall the graphics driver
Correct answer: A — Check the monitor power and display cable connections
Always start troubleshooting at the physical layer (Layer 1). Checking power cables and display connections is the simplest and most common fix.
MIFOTRA exam practicealigned to CompTIA A+ 220-1102·1 mark·Easy