Information Technology
15 free questions with worked answers, and 190 more in the full bank.
Free questions
A user submits a ticket stating their screen is completely black, but the computer fan is spinning. What is the FIRST troubleshooting step?
1 mark · Easy
A help desk technician receives a "Blue Screen of Death" (BSOD) error indicating "PAGE_FAULT_IN_NONPAGED_AREA". What is the most likely hardware culprit?
3 marks · Medium
An employee reports that a local network printer is printing garbled text instead of the actual document. What is the most probable cause?
3 marks · Medium
A user’s laptop connects to the Wi-Fi but shows "No Internet Access". The IP address assigned is 169.254.x.x. What does this indicate?
4 marks · Hard
A tier-1 agent cannot resolve a complex database connectivity issue after 30 minutes of troubleshooting. What is the proper ITIL procedure?
1 mark · Easy
A user complains of application crashes immediately after installing a new Windows update. What is the fastest way to restore functionality?
3 marks · Medium
A remote user needs software installed, requiring administrative privileges. What Windows tool allows the IT agent to take control of their screen and input credentials?
1 mark · Easy
A user can log into their Windows PC but cannot access a department shared folder. Permissions are granted via AD groups. What is the most likely reason?
3 marks · Medium
Group Policy Objects (GPOs) are applied in a specific order. According to the LSDOU model, which policy is applied LAST and has the highest precedence?
4 marks · Hard
A technician is setting up a new PC and joins it to the company domain. What primary advantage does a Domain have over a Workgroup?
1 mark · Easy
An admin deletes a user account by mistake. After recreating the exact same username, the user still cannot access their previous files. Why?
3 marks · Medium
Which AD component acts as a container to organize users, groups, and computers, and allows for GPO delegation?
1 mark · Easy
A user is locked out of their workstation. Which AD snap-in tool is primarily used by help desk to unlock accounts and reset passwords?
3 marks · Medium
An administrator forces a Group Policy update on a client PC by running `gpupdate /force`. Which command verifies what policies are actually applied to the user and PC?
4 marks · Hard
Multiple users need to send and receive email from a generic address (e.g., support@company.com) without consuming an extra license. What Exchange Online feature should be used?
3 marks · Medium
More Information Technology questions (page 1 of 4)
Answers and explanations are in the full bank.
- A user complains that a file saved on their desktop is not accessible on their laptop. Which Microsoft 365 service should be configured to sync local folders? · 1 mark
- A new employee logs into the portal but sees a message that they do not have access to Word or Excel online. What is the administrative fix? · 3 marks
- Two users co-author a Word document offline. When they reconnect, OneDrive reports a sync conflict. How does OneDrive typically handle this? · 4 marks
- Which Microsoft 365 application is primarily used for persistent chat, video meetings, and collaborative workspaces? · 1 mark
- An admin needs to prevent users from forwarding sensitive emails outside the organization. Which M365 feature handles these restrictions? · 3 marks
- A user deleted an important email 10 days ago and emptied their Deleted Items folder. Where can the admin recover this item? · 1 mark
- Before applying a risky patch to a virtual server, an admin captures the exact state and data of the VM. What is this feature called? · 1 mark
- A virtualization host needs hardware maintenance during business hours. How can the admin migrate the running VMs to another host without downtime? · 3 marks
- An admin provisions a 100GB virtual disk, but it only consumes 10GB of physical storage initially. What type of disk provisioning is this? · 4 marks
- A company replaces all desktop PCs with lightweight thin clients that connect to central server-hosted desktops. What is this architecture called? · 3 marks
- What is the software layer that sits directly on bare-metal hardware and manages the allocation of resources to virtual machines? · 1 mark
- Several VMs are experiencing severe lag. The host CPU and RAM are at 30%, but disk latency is consistently over 50ms. What is the bottleneck? · 3 marks
- A single switch failure causes 50 users to lose network access. The help desk logs 50 individual calls. In ITIL terminology, these 50 calls represent Incidents, but the switch failure itself is the...? · 1 mark
- An agreement dictates that the IT department must resolve severity-1 outages within 4 hours. What is this contract known as? · 3 marks
- Before an admin upgrades the core firewall, they must submit a plan detailing the impact, downtime, and a rollback strategy. What board reviews this? · 3 marks
- A user requests a new laptop. Which ITIL lifecycle stage handles fulfilling standard, pre-approved requests for services or hardware? · 4 marks
- A disaster recovery plan requires that data is backed up to local disks, tape drives, and a cloud provider. Which backup principle does this satisfy? · 1 mark
- A company runs a full backup on Sunday. On Wednesday, a system crashes. To restore data fastest, they only want to restore Sunday’s backup and Wednesday’s backup. What backup type was running on Mon/Tue/Wed? · 3 marks
- A business states that in the event of a crash, they cannot afford to lose more than 15 minutes of transactional data. Which DR metric defines this threshold? · 4 marks
- A backup solution requires you to restore the Full backup, then restore Monday, Tuesday, and Wednesday tapes sequentially. What backup scheme is being used? · 3 marks
- Which backup strategy takes an exact, sector-by-sector copy of an entire hard drive to allow for bare-metal restoration? · 1 mark
- A technician is using Remote Desktop Protocol (RDP) to access a Windows server. Which default TCP port must be open on the firewall? · 1 mark
- An admin needs secure CLI access to a Linux server over an untrusted network. Which protocol should be used? · 3 marks
- To access a remote internal web server securely without a VPN, a technician forwards a local port to the remote server using an SSH client. What is this technique called? · 4 marks
- A Mac user requires remote assistance from a Windows IT department. Which cross-platform, open-standard remote display protocol uses port 5900? · 3 marks
- An organisation wants a policy telling receivers what to do when SPF or DKIM checks fail. Which record carries that instruction? · 4 marks
- A switch configuration change is applied and the campus VLANs immediately lose connectivity. Which immediate action best limits user impact? · 4 marks
- A supervisor tests your knowledge of CPU. Which answer is best? · 4 marks
- A supervisor tests your knowledge of operating system. Which answer is best? · 4 marks
- A supervisor tests your knowledge of malware. Which answer is best? · 4 marks
- A supervisor tests your knowledge of database. Which answer is best? · 1 mark
- A supervisor tests your knowledge of HTML. Which answer is best? · 1 mark
- A supervisor tests your knowledge of cloud computing. Which answer is best? · 1 mark
- A supervisor tests your knowledge of help desk ticket. Which answer is best? · 3 marks
- A certification question asks about RAM. Which answer is correct? · 4 marks
- A certification question asks about kernel. Which answer is correct? · 4 marks
- A certification question asks about virus. Which answer is correct? · 1 mark
- A certification question asks about table. Which answer is correct? · 1 mark
- A certification question asks about IaaS. Which answer is correct? · 3 marks
- A supervisor tests your knowledge of SSD. Which answer is best? · 1 mark
- A supervisor tests your knowledge of process. Which answer is best? · 3 marks
- A supervisor tests your knowledge of worm. Which answer is best? · 3 marks
- A supervisor tests your knowledge of primary key. Which answer is best? · 3 marks
- A supervisor tests your knowledge of JavaScript. Which answer is best? · 3 marks
- A supervisor tests your knowledge of SaaS. Which answer is best? · 4 marks
- A certification question asks about HDD. Which answer is correct? · 3 marks
- A certification question asks about thread. Which answer is correct? · 3 marks
- A certification question asks about trojan. Which answer is correct? · 3 marks
- A certification question asks about foreign key. Which answer is correct? · 3 marks
- A certification question asks about DNS. Which answer is correct? · 4 marks
- A certification question asks about virtual machine. Which answer is correct? · 4 marks
- During routine technical work, which statement about a CPU should guide the technician? · 3 marks
- During routine technical work, which statement about RAM should guide the technician? · 3 marks
- During routine technical work, which statement about virtual memory should guide the technician? · 3 marks
- During routine technical work, which statement about a file system should guide the technician? · 3 marks
- During routine technical work, which statement about a process should guide the technician? · 3 marks
- During routine technical work, which statement about a thread should guide the technician? · 3 marks
- During routine technical work, which statement about an operating-system service should guide the technician? · 3 marks
- During routine technical work, which statement about a database transaction should guide the technician? · 3 marks
- During routine technical work, which statement about the 3-2-1 backup approach should guide the technician? · 3 marks