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Case study: A head teacher called a staff training on ICT in teaching and learning. All teachers including new teachers were present apart from two who were absent without informing the head teacher; one was sick and had gone to see her doctor, the other had lost his father and forgot to inform the school leaders. The head teacher asked the deputy head teacher, Mrs. Kayitesi, to draft letters requesting explanations for their absenteeism. The deputy told the head teacher she already knew the reasons because each had sent her a short text message, but the head teacher insisted the letters be written because he had not been informed. Meanwhile other teachers were murmuring that the endless discussions were wasting half the training time. Before the training ended, participants were asked to share the training outcomes and one raised his hand and said, "To me, the training was not fruitful. It was about less content than what I know, and I don't understand why competent teachers like were invited". The deputy head teacher supported him and said that next time such teachers will be exempted from attendance. She also refused to draft the letters, arguing that would not be fair. Q41.A. The problem of the teacher absenteeism would not have been complicated if ...