Topics / Information Technology
NIDA is finalising a contract with a subcontracted technician for network maintenance. Which term is most important for ensuring the institution is not exposed when work is substandard?
Answers
AA clause requiring the technician to use their own spare parts
BAn agreement that the technician may subcontract further work freely
CA statement that all work will be completed as quickly as possible
DA defined service level with measurable acceptance criteria and remedies
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