A user reports that their PC “is not working”. What should a technician do first?
Un utilisateur signale que son PC « ne fonctionne pas ». Que doit faire un technicien en premier ?
Answers
AReplace the motherboard, since it is the most common cause of faultsRemplacer la carte mère, car c'est la cause la plus fréquente des pannes
BIdentify the problem: ask the user what happens and what changedIdentifier le problème : demander à l'utilisateur ce qui se passe et ce qui a changé
CReinstall Windows straight awayRéinstaller Windows immédiatement
DOrder a new computer for the userCommander un nouvel ordinateur pour l'utilisateur
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