A PC freezes about once a week and works perfectly whenever the technician visits. What is the best way to make progress?
Un PC se fige environ une fois par semaine et fonctionne parfaitement chaque fois que le technicien passe. Quelle est la meilleure façon d'avancer ?
Answers
AClose the ticket, because the fault could not be reproduced during the visitClôturer le ticket, car la panne n'a pas pu être reproduite pendant la visite
BRecord when each freeze occurs and what was running, then check the logsNoter quand chaque blocage survient et ce qui tournait, puis consulter les journaux
CReplace every component at onceRemplacer tous les composants d'un coup
DTell the user to stop using the PCDire à l'utilisateur de cesser d'utiliser le PC
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