Information Technology
15 free questions with worked answers, and 190 more in the full bank.
Free questions
A user submits a ticket stating their screen is completely black, but the computer fan is spinning. What is the FIRST troubleshooting step?
1 mark · Easy
A help desk technician receives a "Blue Screen of Death" (BSOD) error indicating "PAGE_FAULT_IN_NONPAGED_AREA". What is the most likely hardware culprit?
3 marks · Medium
An employee reports that a local network printer is printing garbled text instead of the actual document. What is the most probable cause?
3 marks · Medium
A user’s laptop connects to the Wi-Fi but shows "No Internet Access". The IP address assigned is 169.254.x.x. What does this indicate?
4 marks · Hard
A tier-1 agent cannot resolve a complex database connectivity issue after 30 minutes of troubleshooting. What is the proper ITIL procedure?
1 mark · Easy
A user complains of application crashes immediately after installing a new Windows update. What is the fastest way to restore functionality?
3 marks · Medium
A remote user needs software installed, requiring administrative privileges. What Windows tool allows the IT agent to take control of their screen and input credentials?
1 mark · Easy
A user can log into their Windows PC but cannot access a department shared folder. Permissions are granted via AD groups. What is the most likely reason?
3 marks · Medium
Group Policy Objects (GPOs) are applied in a specific order. According to the LSDOU model, which policy is applied LAST and has the highest precedence?
4 marks · Hard
A technician is setting up a new PC and joins it to the company domain. What primary advantage does a Domain have over a Workgroup?
1 mark · Easy
An admin deletes a user account by mistake. After recreating the exact same username, the user still cannot access their previous files. Why?
3 marks · Medium
Which AD component acts as a container to organize users, groups, and computers, and allows for GPO delegation?
1 mark · Easy
A user is locked out of their workstation. Which AD snap-in tool is primarily used by help desk to unlock accounts and reset passwords?
3 marks · Medium
An administrator forces a Group Policy update on a client PC by running `gpupdate /force`. Which command verifies what policies are actually applied to the user and PC?
4 marks · Hard
Multiple users need to send and receive email from a generic address (e.g., support@company.com) without consuming an extra license. What Exchange Online feature should be used?
3 marks · Medium
More Information Technology questions (page 3 of 4)
Answers and explanations are in the full bank.
- Which statement best describes the purpose of problem management in an IT service organisation? · 4 marks
- An administrator must check whether a Linux service such as the SSH daemon is running and restart it if not. Which command combination is correct? · 1 mark
- A Linux server is running out of disk space and an administrator needs to find which directory is consuming the space. Which command is designed for that purpose? · 3 marks
- Which Linux permission value allows the owner to read, write and execute a script while allowing only others to read and execute it? · 3 marks
- A server reboots and a required service does not start automatically. Which approach most reliably ensures the service starts at boot? · 4 marks
- NIDA manages many switches and wants to push a configuration change from a central server without installing an agent on every device. Which tool matches this agentless push model? · 3 marks
- A configuration change is applied to the network and an automated compliance check later finds one switch differs from the intended standard. Which term describes this condition? · 4 marks
- Which practice makes an automated network deployment safe and repeatable? · 3 marks
- NIDA stores network device configurations under version control. What is the principal operational benefit for the network administrator? · 3 marks
- An auditor asks to confirm that every network device in the data centre is accounted for. Which artefact answers that question directly? · 1 mark
- A junior engineer must restore a failed firewall at 02:00 with no internet access to look up the original configuration. Which document set makes this recovery possible? · 3 marks
- Why should configuration backups be stored off the network device itself and in version control? · 3 marks
- Two sites serve NIDA users and a WAN failure must not stop campus operations. Which design most directly satisfies this requirement? · 4 marks
- Two links between distribution switches are bundled into an EtherChannel and one member cable is cut. What is the expected network behaviour? · 3 marks
- NIDA owes a partner institution a 99.5 percent availability commitment. Which measurement most accurately determines whether that commitment was met? · 1 mark
- Switches and routers have just been delivered against a written specification. Which checks belong in the goods received inspection before the equipment is accepted? · 3 marks
- When a spare part is issued to replace a failed module, what must be updated so the register stays accurate? · 1 mark
- A supervisor tests your knowledge of GPU. Which answer is best? · 4 marks
- A supervisor tests your knowledge of virtual memory. Which answer is best? · 4 marks
- In Information Technology (Cybersecurity), which statement about ransomware is correct? · 1 mark
- A supervisor tests your knowledge of SQL. Which answer is best? · 1 mark
- In Information Technology (Web and internet), which statement about HTTPS is correct? · 3 marks
- A certification question asks about motherboard. Which answer is correct? · 4 marks
- A certification question asks about file system. Which answer is correct? · 4 marks
- During troubleshooting, which explanation of firewall is accurate? · 3 marks
- During troubleshooting, which explanation of SELECT is accurate? · 3 marks
- During a workshop assessment, the reported condition is: A desktop shows no LEDs or fan movement when its power button is pressed. What is the safest first diagnostic path? · 1 mark
- During a workshop assessment, the reported condition is: A computer emits a repeating firmware beep pattern and displays no video. What should the technician do? · 3 marks
- During a workshop assessment, the reported condition is: A computer's startup time increased sharply after many programs were configured to launch automatically. What is the most relevant corrective action? · 1 mark
- During a workshop assessment, the reported condition is: A system has very high paging activity, low available RAM, and slow application switching. What is the likely constraint? · 3 marks
- During a workshop assessment, the reported condition is: A server's system volume is full and updates and log writes are failing. What should be done first? · 1 mark
- During a workshop assessment, the reported condition is: An application will not start because its required background service is stopped. What evidence should be checked? · 3 marks
- During a workshop assessment, the reported condition is: A browser reaches a website by IP but not by its domain name. Which subsystem is the most likely problem area? · 1 mark
- During a workshop assessment, the reported condition is: A browser warns that a site's certificate name does not match the requested hostname. What is the safe response? · 3 marks
- During a workshop assessment, the reported condition is: Backups report success, but a test restoration cannot recover a required database. What conclusion is correct? · 1 mark
- During a workshop assessment, the reported condition is: A RAID 1 array reports one failed member but continues serving data. What should be done? · 3 marks
- During a workshop assessment, the reported condition is: A long-lived virtual-machine snapshot has grown large and is degrading storage performance. What is the appropriate response? · 1 mark
- During a workshop assessment, the reported condition is: A containerized application works on one host but fails elsewhere because an external configuration file is missing. What design issue does this reveal? · 3 marks
- During a workshop assessment, the reported condition is: A multi-step database update fails halfway and leaves inconsistent records. Which database control should have protected the operation? · 1 mark
- During a workshop assessment, the reported condition is: A web server returns HTTP 404 for one requested path while other pages work. What does the status most directly indicate? · 3 marks
- During a workshop assessment, the reported condition is: A web application returns HTTP 500 after a deployment while the web server remains reachable. Where should investigation focus? · 1 mark
- During a workshop assessment, the reported condition is: A user can list a shared folder but receives access denied when opening files. What should be evaluated? · 3 marks
- During a workshop assessment, the reported condition is: A security update causes a critical application failure immediately after controlled deployment. What is the best next action? · 1 mark
- During a workshop assessment, the reported condition is: An endpoint shows active malware behavior and is communicating with an unknown external host. What should happen first under the incident plan? · 3 marks
- During a workshop assessment, the reported condition is: A payroll outage affects the entire organization minutes before processing deadline. How should the support ticket be prioritized? · 1 mark
- During a workshop assessment, the reported condition is: A service met its availability target but repeatedly missed the contracted response-time target. What does this mean for the SLA? · 3 marks
- Network equipment in a server room repeatedly shuts down unexpectedly during hot afternoons. Which environmental control most directly addresses this cause? · 3 marks
- Why must humidity be controlled in a server room, and which range is typically targeted? · 3 marks
- A UPS is installed but a power outage still causes equipment to lose power. Which condition most likely explains this? · 3 marks
- Which backup type copies only data changed since the previous backup, making it faster but dependent on the full or prior differential backup? · 3 marks
- NIDA consolidates several physical servers onto fewer hosts. Which benefit most directly improves availability for the consolidated services? · 3 marks
- A storage area network is being selected for NIDA servers. Which characteristic distinguishes a SAN from ordinary network attached storage? · 4 marks
- Which backup rule recommends three copies of data on two different media, with one copy stored off site? · 3 marks
- A business can tolerate at most four hours of data loss after a failure. Which backup metric sets that requirement? · 4 marks
- NIDA must confirm that a disaster recovery plan works. Which activity gives the strongest evidence that recovery is achievable within the agreed objectives? · 4 marks
- A database administrator needs faster query performance and suspects storage is the bottleneck. Which storage characteristic most directly improves random read performance? · 3 marks
- A nightly backup job reports success every night, but the business discovers the backups cannot be restored. Which control would have caught this? · 3 marks
- A file server reaches ninety percent disk capacity and users begin to report failed saves. Which action best protects service continuity in the short term? · 1 mark
- A critical server requires continuous availability and a failover target must be ready before the primary fails. Which design provides this? · 3 marks
- A user reports that web pages load but one internal application times out. Which first step gives the most useful diagnostic information? · 3 marks