Past ExamsRwanda ICT preparation

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Information Technology

15 free questions with worked answers, and 190 more in the full bank.

Free questions

A user submits a ticket stating their screen is completely black, but the computer fan is spinning. What is the FIRST troubleshooting step?
1 mark · Easy
A help desk technician receives a "Blue Screen of Death" (BSOD) error indicating "PAGE_FAULT_IN_NONPAGED_AREA". What is the most likely hardware culprit?
3 marks · Medium
An employee reports that a local network printer is printing garbled text instead of the actual document. What is the most probable cause?
3 marks · Medium
A user’s laptop connects to the Wi-Fi but shows "No Internet Access". The IP address assigned is 169.254.x.x. What does this indicate?
4 marks · Hard
A tier-1 agent cannot resolve a complex database connectivity issue after 30 minutes of troubleshooting. What is the proper ITIL procedure?
1 mark · Easy
A user complains of application crashes immediately after installing a new Windows update. What is the fastest way to restore functionality?
3 marks · Medium
A remote user needs software installed, requiring administrative privileges. What Windows tool allows the IT agent to take control of their screen and input credentials?
1 mark · Easy
A user can log into their Windows PC but cannot access a department shared folder. Permissions are granted via AD groups. What is the most likely reason?
3 marks · Medium
Group Policy Objects (GPOs) are applied in a specific order. According to the LSDOU model, which policy is applied LAST and has the highest precedence?
4 marks · Hard
A technician is setting up a new PC and joins it to the company domain. What primary advantage does a Domain have over a Workgroup?
1 mark · Easy
An admin deletes a user account by mistake. After recreating the exact same username, the user still cannot access their previous files. Why?
3 marks · Medium
Which AD component acts as a container to organize users, groups, and computers, and allows for GPO delegation?
1 mark · Easy
A user is locked out of their workstation. Which AD snap-in tool is primarily used by help desk to unlock accounts and reset passwords?
3 marks · Medium
An administrator forces a Group Policy update on a client PC by running `gpupdate /force`. Which command verifies what policies are actually applied to the user and PC?
4 marks · Hard
Multiple users need to send and receive email from a generic address (e.g., support@company.com) without consuming an extra license. What Exchange Online feature should be used?
3 marks · Medium

More Information Technology questions (page 4 of 4)

Answers and explanations are in the full bank.